Support

How can we help?

The fastest path to an answer is usually the docs. Browse the guides and agent spec, or email the team for help. For bugs and feature requests, signed-in users can open Help > Send feedback in the console. Plan-tiered response windows are below.

Read the docs Email support
By plan

Support tiers

Every plan can use docs, email and signed-in console Help > Send feedback. Starter replies are best effort. Email and Priority support on paid plans include a defined response window.

Community support
Starter
Channel
Email [email protected], in-app Help > Send feedback (signed in), and docs
Response window
Best effort
Best-effort replies from the team by email or in-app feedback; no guaranteed response window.
Email support
Pro
Channel
Email [email protected]
Response window
1 business day
Email the team directly; we respond within one business day.
Priority support
Ultra, Max
Channel
Priority email [email protected]
Response window
Same business day
Priority queue with same-business-day response.
Response windows are business days (UTC). Enterprise customers get a dedicated channel and SLA; contact sales from the pricing page.
Email

Still need to reach us?

Email support with a defined response window is included on Pro and above. Starter users are welcome to email too, with best-effort replies. To report a bug or request a feature while signed in, open Help > Send feedback in the console.

Email support [email protected]
Alternative channels
Browse the docs Report a bug by email

Signed in to the console? Open Help > Send feedback for bugs and feature requests.

Compare plans